Associate Inside Sales Representative

Associate Inside Sales Representative

100% Remote: Work from Anywhere.
Shippo is a fast growing shipping software startup and we’re seeking a curious learner, a customer champion, and rising maven in tech sales. In this role, you’ll join a team of 8 to provide a high degree of customer-focused energy towards enabling users to adopt Shippo into their shipping workflow. Because you’ll be the first point of contact via live chat, phones, and emails with newly signed-up customers, you will guide them through a unique and personalized activation process on our platform.

What You’ll Do:

    • Manage a full sales-cycle from initial interest through sales activation while qualifying large opportunities to teammates
    • Maintain active engagement with prospects through multi-channels simultaneously focusing on our chat tool with follow up through phone and emails
    • Become a Shippo product expert and build the technical know-how to onboard new customers and resolve onboarding issues
    • Explain technical concepts in a way that is comfortable and easily absorbed by non-technical users
    • Maintain up-to-date knowledge on our product and it’s value to customers
    • Work with cross-functional teams to improve both product and process
    • Think critically about sales data and recommend new and scalable strategies
    • Identify inefficiencies and pain points in existing workflows for prospects/customers and clearly communicate how we can solve these issues
    • Meticulously record prospect feedback to improve product and processes
    • Build relationships with decision-makers at all levels across a diverse industry set
    • Use Salesforce and sales tool stack to manage all lead data to uphold the integrity
    • Deliver the prospect experience that you would personally want to have

What You’ll Bring:

    • Ability to work independently and within a team environment
    • Drive to learn selling through multiple channels: phone, email, chat
    • Love to be in a fast-paced, high-growth, and an always improving environment
    • Self-starter and quick thinker who thrives in ambiguous and rapidly changing situations
    • Strong storytelling, listening, and customer relationship skills: empathy, communication, integrity, and high-quality question asking
    • Excellent organizational skills and the ability to prioritize between competing priorities
    • Exceptional writing skills with attention to grammar and tone
    • Passion for learning and eagerness to dive into the complex world of shipping/logistics
    • Bachelor’s degree or equivalent experience


    • Medical, dental, vision, (90% covered by the company, incl. dependents), and pets coverage
    • Flexible PTO + work hours
    • 3 VTO days for ShippoCares volunteering events
    • $2,500 yearly learning stipend for your personal growth
    • Fun team events outside of work hours – happy hours, “escape room” adventures, hikes, and more!

Apply here.Apply here.

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